faq

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Frequent Questions

How can I request changes on my service?

You can request all adjustments by sending an email to info@interscopemedia.com ustomers you can also request changes through Interscope Marketing’s Tech Support Portal with your login credentials.

Once I make payment, how long before service is active?

As soon as you make your first payment your client profile is sent to the department’s specialist. Depending on the service that you acquired, it can take up to 10 business days before your online marketing service or campaign is up and running.

Can I access account information over the phone without my PIN?

Our CRM Software requires PIN Code in order to access your account, without it, we will be unable to proceed with the call.

I lost my PIN

If you lost your PIN and you have access to our Tech Support Portal you may change it by signing in and following the steps on the PIN RESET option by correctly answering certain security questions.  

If you do not have access our Tech Support Portal and need to change your PIN, you can do so by doing a two-step verification process over the phone with our fraud prevention department. Note: You will need to have access to the email and phone number on the account.

Who will my main contact be after acquiring service?

You and your business will have two main contacts; your sales representatives and the customer service representative assigned to your business.

You will also have the opportunity to directly address any question to our officers on our trimester scheduled webinars.

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    Our Support Team
    will Always Assist You 24/7

    Tech Support​

    Get Technical support via calls, text, or even video chat through Interscope Marketing’s Tech Support Interface by using your login credentials.

    Customer Service

    Our customer service representatives have a 24/7 availability for your needs; we will support you and your business before, during, and after purchase.

    Monthly Q&A Call

    Through Interscope Marketing’s Support Interface, schedule Q&A monthly calls; we will also send you report stats of your marketing results.